Anyhoo, I decided to book a personal shopper appointment to shop for my new work wardrobe. I've used this service at Debenhams on Oxford Street before so decided to go back there. For those of you who don't live in the UK, Debenhams is a large department store. The store in London houses Debenhams own ranges, Designers at Debenhams range and lots of other high street retailers such as Warehouse, Miss Selfridge, Oasis etc. You can find a list of brands at the Oxford St store here.
So today I thought I would give a quick overview and review of the personal shopper service at Debenhams.
I was pleased to find that you are now able to book appointments online. Its really easy to do, they ask you to select a time on the date of your choice and you can choose the length of your appointment from 60, 90 and 120min. There is also a question on what type of appointment you are looking for ranging from general wardrobe update, to business wear to bridal. There are a few other questions and there is the option to add a short msg if you'd like to leave a note for your shopper.
The system was very easy and quick to use and I was impressed with the simplicity. They send you a text msg to confirm your booking which I thought was helpful and indicated a good level of service.
You can book an appointment here.
The Personal Shopper Rooms
The personal shopper area is off one of the main floors. When you come to the top of the escalator on floor 3 (I think) the corridor is right in front of you with a sign above, so it is easy to find.
When you go in, it seems very friendly and homey, especially in comparison to the clinical corridor you have just walked down. There is a desk and 3 shopper rooms.
|Sorry about the poor pictures!|
The separate seating area meant that if you bought someone with you, (I took my mum!) they have somewhere to sit and give you their opinions!
The Shopper Experience
When you arrive you are offered a drink of tea, coffee or water I think were the options. Then your shopper will sit down and go through your requirements and your sizes. I had the same shopper as last time, I don't know if this is on purpose but I thought it was a nice touch (they ask when you book if you have been before).
He then went out to the shop floor and bought back some clothes to try on. Last time I went he came back with a whole rack. This time he seemed to be serving two customers so he was just going to different parts of the store and bringing us both back a pile at a time. I don't have a problem with this, but I think I preferred the previous approach. Also there were 3 shoppers working there, so I wasn't sure why we hadn't been allocated our own shopper?!
They occasionally check that everything is going ok, much in the same way that a waiter checks that your meal is ok! I had to ask for some alternative sizes (will come to that in a min) a few times but they would sort this straight away.
There were a few pieces that seemed a bit odd for example a silky dress that I would wear to dinner or a party. There were also a few tops that were slightly too vibrant and multicoloured for business wear in my opinion.
As I hinted at I did have a few issues with sizes. I am most definitely a pear shape - I am a size 10/12 on top and a 14 (sometimes 16) on the bottom. I can wear dresses with lose skirts but I can't wear tight fitted pencil skirt dresses - they either fit on the bottom & swamp me on top or fit on top and won't go over my thighs on the bottom. Given my sizings I thought this would be obvious, especially to a personal shopper but I was bought a few such dresses in sizes 10 and 12 which I couldn't even get over my bum.
I also found that Warehouse trousers fitted small and I therefore needed a 16 (even these were tight). I explained this to the woman but she somehow took this as I needed all 16s, although I had explained I was a 14 in every other brand.
Debenhams also has a huge beauty department to ponder round. My Mum & I decided to go for dinner and see a show to really make it a girly day. (Btw I would thoroughly recommend Legally Blonde musical :-))
So all in all, although there were a couple of issues with sizing I still had a great experience. I came away with a great new work wardrobe. As I said even if you're not after an entire wardrobe it is a lovely relaxing way of shopping and worth it for the freebies hehe!
I would like to show all the clothes that I bought, but am trying to work out the best way to do this. I am contemplating being brave and making my first you tube video??! If not I will try and take some good pictures and put them on here soon.
Hope everyone is having a wonderful day. X x