Sunday, 22 January 2012

Lush - what good customer service you have!

I often find that people will moan like crazy when something goes wrong but people very rarely praise a good experience, so I thought I would do just that. So here goes my merry little tale...

My boyfriend and I went to Lush after Christmas to purchase some gift sets while they were half price. I decided to grab the Very Berry gift set...

However, when I got home I was disappointed to find that the Strawberry Feels massage bar was missing. As I wasn't planning to go back to the shops for quite some time I emailed customer services at Lush.

They took a couple of days to respond but this was understandable as it was Christmas and I was still impressed with the speed they answered my mail.

They offered me two choices: either I could return the set to them in the mail and they would send a replacement or I could select a massage bar of my choice (as they no longer make the Strawberry Feels bar) which they would send to me.

I picked a different massage bar as I was being lazy and couldn't be bothered to go to the post office. Plus I wanted to get on and use some of the other yummy treats in the box.

My package arrived just 2 days later and even better with two surprise gifts included!! I went with the "Hottie" massage bar, they threw in "The Olive Branch" shower gel and "Honey I washed the kids" soap.

I just thought it was worth telling you all how quickly and actively the lovely customer service team dealt with my issue and how nice it was of them to throw in a couple of extra freebies!

I love shopping at lush anyway but now I think I might venture into using their website given the excellent service it apparently provides.

Have you ever had any customer service you wanted to rave about?

Hope you're having a good weekend! Xx

Sunday, 15 January 2012

My new LK Bennett Bag

So I am finally getting round to showing you some of my exciting new year sales finds. My favourite item is my new handbag!! :-)

I had been saving for the new year sales this year with the intention that I wanted to purchase a higher end handbag this year. So without further ado ...tah dah....

This is the LK Bennet Annina Bag in Teal.

I actually bought this in the outlet store at Gunwharf Quays outlet centre. It was the only one in the store, as its still current season because it had one stud missing off the bottom. 

I was a bit disappointed by this but it was the reason it was in the store in the first place. However, I mentioned it to the lovely lady behind the counter and she offered me a extra 10% of the price...the outlet price not the retail price!

This bag is currently on sale on their website for £245, I paid £130.50 (it was £145 as the outlet price). Good huh!? The bargain hunter inside of me was popping the champagne hehe!

As an extra plus the lady who sold it to me (who was really nice) found me a dustbag to keep it in, which is unusual as they do not normally sell the bags at outlet stores with dustbags.

I love this bag it fits loads in but is not too big. The leather is gorgeously soft and the hardware is a beautiful silver which is elegantly chunky and sturdy.

What was your favourite new year purchase?

Hope you are all well xx

Sunday, 1 January 2012

New Year, Post Number One 2012

So now I am starting to feel recovered from my awful hangover, I have started thinking about my new year's resolutions. Why we feel the need to always start the year feeling awful after a night of drinking I do not know!

I thought about putting in a general NYE picture in but then thought this was fairly apt. I saw this last week and would totally recommend it as a cute movie for a lazy cold evening! Picture from:

Anyhoo, I have decided to take two approaches to new year resolutions and plans. Firstly, I have a very short list of resolutions:
  • Reply to my texts when they actually arrive (I'm rubbish at responding to people)
  • Be more organised with my time
  • Read one book per month on my new Kindle (thanks Mum and Dad)

I have decided not to put "lose weight" on my list because I always do and never have, so instead I have made eating healthy and exercise a continuous thing, not just a new year resolution.

My second approach is naming 12 things to accomplish in the year, one for each month. My boyfriend and I have two lists; one contains 12 things we want to do on our house this year and the other lists 12 random things we want to do this year such as go to the beach, run the equivalent of a marathan in a month or watch a movie from each decade since the 1940s. We haven't managed to come up with 12 yet, its actualy really hard to do so we're gonna fill in the rest later :-)

I'm really excited about new year this year, full of high expectations and dreams of happiness. 2011 was not the best of years and I cannot wait to see what 2012 has in store.

Hope you all had a lovely night last night. What are your new year's resolutions?

Happy New Year Xx
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